Privacy Policy
PRIVACY POLICY
Last Updated: June 2026
1. INTRODUCTION
LUNEXA ("Company", "LUNEXA ", "We", "Us", "Our"), a proprietorship concern, with Udyam Registration No : UDYAM-KR-11-0080406 , having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, India, owns and operates the e-commerce platform accessible through www.motoutility.com,a MOTOUTILITY Trademark owned by LUNEXA and associated digital services (collectively referred to as the "Platform").
Moto Utility recognizes and respects the privacy of every individual who visits, accesses, browses, registers with, or purchases products from the Platform. We are committed to protecting personal information and processing such information in a lawful, fair, transparent, and secure manner.
This Privacy Policy explains how we collect, use, process, store, disclose, transfer, and protect personal information of users and customers.
By accessing or using the Platform, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.
2. DEFINITIONS
For the purposes of this Policy:
"Applicable Laws" means all laws, regulations, rules, notifications, and governmental directives applicable to privacy, data protection, and electronic commerce.
"Personal Data" means any data about an individual who is identifiable by or in relation to such data.
"Processing" includes collection, recording, storage, organization, adaptation, retrieval, consultation, use, disclosure, transfer, sharing, deletion, destruction, or any operation performed on personal data.
"User", "Customer", "You", or "Your" means any person accessing or using the Platform
3. INFORMATION WE COLLECT
We may collect various categories of information, including but not limited to:
A. Personal Identification Information
Full name
Date of birth (where applicable)
Gender (optional)
Email address
Mobile number
Billing address
Shipping address
B. Transaction Information
Order history
Product purchases
Payment status
Invoice details
Refund requests
Warranty claims
Return requests
C. Account Information
Username
Password (encrypted)
Account preferences
Communication preferences
D. Technical Information
IP address
Browser type
Device identifiers
Operating system
Internet service provider
Device location information
Website usage data
E. Communication Information
Customer support interactions
Emails
Feedback submissions
Reviews and ratings
Grievance communications
F. Marketing Information
Newsletter subscriptions
Promotional preferences
Survey responses
Participation in campaigns
4. INFORMATION COLLECTED AUTOMATICALLY
When users access the Platform, certain information may be collected automatically through:
Cookies
Web beacons
Analytics tools
Server logs
Tracking technologies
Such information assists us in:
Improving website functionality;
Enhancing user experience;
Preventing fraud;
Monitoring security;
Conducting analytics and research.
5. PURPOSE OF DATA COLLECTION
Moto Utility may process personal information for legitimate business purposes including:
Order Processing
Processing orders;
Confirming purchases;
Shipping products;
Managing deliveries.
Customer Service
Responding to inquiries;
Resolving grievances;
Managing returns and replacements;
Providing technical support.
Payment Processing
Facilitating transactions;
Detecting fraudulent transactions;
Preventing payment abuse.
Legal Compliance
Complying with statutory obligations;
Responding to lawful requests from authorities;
Maintaining records.
Marketing Activities
Subject to applicable laws, we may use information for:
Promotional offers;
Product recommendations;
Newsletters;
Customer engagement campaigns.
Users may opt out at any time.
6. LEGAL BASIS FOR PROCESSING
Personal information may be processed based upon:
User consent;
Performance of contractual obligations;
Compliance with legal obligations;
Legitimate business interests;
Protection of rights and interests of users and Moto Utility.
7. PAYMENT INFORMATION
Moto Utility does not store complete credit card, debit card, UPI PIN, net banking credentials, CVV numbers, or other sensitive payment authentication information.
Payments are processed through authorized third-party payment service providers operating under applicable security standards and regulatory requirements.
Moto Utility shall not be liable for unauthorized disclosures caused by third-party payment processors beyond its reasonable control.
8. SHARING OF PERSONAL INFORMATION
We may share information with:
Logistics Partners
For order fulfillment and delivery.
Payment Gateway Providers
For processing transactions.
Technology Service Providers
For website hosting, cloud storage, maintenance, analytics, and technical support.
Government Authorities
Where disclosure is required under law, court order, or governmental directive.
Professional Advisors
Including legal, financial, accounting, and compliance professionals.
We do not sell personal data to third parties.
9. DATA RETENTION
Personal information shall be retained only for as long as necessary to:
Fulfill contractual obligations;
Comply with legal requirements;
Resolve disputes;
Enforce agreements;
Maintain business records.
Upon expiry of the retention period, information may be deleted, anonymized, or securely archived.
10. DATA SECURITY
Moto Utility implements commercially reasonable administrative, technical, and physical safeguards including:
Secure servers;
Encryption technologies;
Access controls;
Password protection;
Monitoring systems;
Security audits.
However, no electronic transmission or storage method can guarantee absolute security. Users acknowledge such inherent risks.
11. USER RIGHTS
Subject to applicable laws, users may have the right to:
Access personal information;
Correct inaccurate information;
Update personal information;
Request deletion of information;
Withdraw consent;
Restrict processing;
Lodge complaints regarding privacy concerns.
Requests may be submitted to motoutility2015@gmail.com.motoutility2015@gmail.com.
12. COOKIES POLICY
The Platform uses cookies and similar technologies to:
Remember user preferences;
Improve functionality;
Analyze traffic;
Enhance performance;
Prevent fraud.
Users may disable cookies through browser settings; however, certain features may not function properly.
13. THIRD-PARTY LINKS
The Platform may contain links to third-party websites.
Moto Utility does not control and is not responsible for the privacy practices, content, security, or policies of such third-party websites.
Users are encouraged to review the privacy policies of such websites independently.
14. CHILDREN'S PRIVACY
The Platform is not directed toward individuals under eighteen (18) years of age.
Moto Utility does not knowingly collect personal information from minors without lawful authorization.
If any such information is discovered, reasonable efforts shall be undertaken to delete the same.
15. CROSS-BORDER DATA TRANSFER
Where necessary, personal information may be processed or stored through service providers located outside India, subject to appropriate contractual and security safeguards and applicable legal requirements.
16. INDEMNITY
Users agree that Moto Utility shall not be liable for unauthorized access, disclosure, alteration, or destruction of information caused by circumstances beyond its reasonable control, including cyber-attacks, force majeure events, internet disruptions, or actions of third parties.
17. AMENDMENTS
Moto Utility reserves the right to amend, modify, update, or replace this Privacy Policy at any time.
Revised versions shall become effective immediately upon publication on the Platform unless otherwise stated.
Continued use of the Platform following publication of revisions shall constitute acceptance of such revisions.
18. GRIEVANCE OFFICER
For privacy-related concerns, complaints, or requests:
Grievance Officer: Prakash
LUNEXA,Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201
Email: motoutility2015@gmail.com.
Phone: +91 9481476074
19. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Puttur, Dakshina Kannada, Karnataka.
20. CONTACT US
For any questions regarding this Privacy Policy, please contact:
Moto Utility
Website: www.motoutility.com
Email: help@motoutility.com
Phone: +91 9481476074
