Shipping Policy

 SHIPPING  & DELIVERY POLICY

  1. Introduction

LUNEXA ("Company", "LUNEXA ", "We", "Us", "Our"), a proprietorship concern, with Udyam Registration No : UDYAM-KR-11-0080406 , having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, India, owns and operates the e-commerce platform accessible through www.motoutility.com and associated digital services (collectively referred to as the "Platform").

This Shipping & Delivery Policy is framed in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Indian Contract Act, 1872, Sale of Goods Act, 1930, Motor Vehicles Act, 1988, Central Motor Vehicles Rules, 1989 and other applicable laws governing e-commerce transactions in India.

This Policy governs the shipment, transportation, delivery and receipt of products purchased through the Platform.

  1. Scope

This Policy applies to all customers, users and purchasers placing orders through www.motoutility.com, mobile applications, social commerce channels and other digital platforms operated by Moto Utility.

By placing an order on the Platform, the customer agrees to be bound by this Shipping & Delivery Policy

  1. Products Covered

Moto Utility primarily deals in vehicle accessories, number plate frames, automotive utility products, vehicle care products and related merchandise.

Certain products may be subject to regulations under the Motor Vehicles Act, 1988, Central Motor Vehicles Rules, 1989, High Security Registration Plate (HSRP) regulations and other applicable laws.

Customers are solely responsible for ensuring that the installation and use of products purchased from the Platform comply with all applicable legal requirements.

  1. Serviceable Areas

The Company delivers products across India, subject to the availability of courier and logistics services.

Certain locations may be declared non-serviceable due to operational limitations, governmental restrictions, force majeure events or logistic constraints.

The Company reserves the right to refuse shipment to any location without assigning any reason.

  1. Order Processing

All orders are subject to acceptance and verification by the Company.

Upon successful payment and order confirmation, the Company shall process the order for packaging and dispatch.

The Company reserves the right to delay, suspend or cancel any order if fraud, misrepresentation, inventory shortage, pricing errors or legal concerns are identified.

  1. Shipping Charges

Shipping charges, if applicable, shall be displayed during the checkout process before completion of the order.

The Company reserves the right to revise shipping charges based on weight, dimensions, destination, courier partner charges, fuel surcharges and applicable taxes.

Any statutory taxes, levies or government charges shall be borne by the customer unless specifically stated otherwise.

  1. Dispatch Timeline

Orders are generally dispatched within one to five business days from the date of confirmation of payment.

Dispatch timelines are indicative and may vary depending upon stock availability, operational requirements, public holidays, weather conditions or other unforeseen circumstances.

The Company does not guarantee dispatch within any specific timeframe.

  1. Delivery Timeline

Estimated delivery timelines provided on the Platform are merely indicative and are not guaranteed.

Delivery generally takes:

a) 2–7 business days for metropolitan cities;

b) 3–10 business days for other cities and towns;

c) Additional time for remote, rural or inaccessible locations.

Delivery delays caused by courier companies or circumstances beyond the Company's control shall not constitute a breach of contract.

  1. Shipping Partners

The Company may engage third-party courier companies, logistics service providers, freight operators, transport agencies or postal services for delivery of products.

The Company shall not be liable for delays, damages or disruptions caused solely by such third-party service providers.

10. Tracking Information

Where available, shipment tracking details shall be communicated to customers through email, SMS, WhatsApp or other electronic means.

Customers are responsible for monitoring shipment status using the tracking information provide

  1. Delivery and Acceptance

Delivery shall be deemed complete when the product is delivered to the address specified by the customer.

Delivery may be accepted by the customer, family members, employees, security personnel or any person present at the delivery address.

Electronic proof of delivery generated by the courier partner shall constitute sufficient proof of successful delivery.

  1. Inspection Upon Delivery

Customers are advised to inspect all packages immediately upon receipt.

Any complaint regarding tampering, damage, shortage, missing products or incorrect products must be reported to the Company within forty-eight (48) hours of delivery along with supporting photographs and evidence.

Failure to report within the stipulated period may result in rejection of the claim.

  1. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address, refusal to accept delivery or other customer-related reasons, the courier partner may make additional delivery attempts.

The Company reserves the right to charge additional shipping fees for re-dispatch or re-delivery

  1. Risk and Title

Ownership of products shall pass to the customer upon successful delivery and receipt of payment.

Risk of loss, theft, damage or deterioration shall pass to the customer immediately upon delivery of the product to the specified address

  1. Motor Vehicles Act Compliance

Customers acknowledge that products relating to vehicle registration plates, number plate frames and related accessories must be used in accordance with the Motor Vehicles Act, 1988, Central Motor Vehicles Rules, 1989 and HSRP regulations.

The Company does not authorize any alteration, obstruction, concealment or modification of vehicle registration marks in violation of law.

The Company shall not be liable for penalties, prosecution, seizure or legal consequences arising from unlawful use of products.

  1. Force Majeure

The Company shall not be responsible for delays or failures in shipment or delivery arising from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, epidemics, governmental actions, strikes, labour disputes, transportation disruptions, war, riots or civil unrest.

  1. Limitation of Liability

To the fullest extent permitted by law, the Company's liability in relation to shipment or delivery of products shall be limited to the actual purchase price of the concerned product.

The Company shall not be liable for indirect, incidental, special, consequential or punitive damages.

  1. Customer Responsibilities

Customers shall ensure that accurate shipping information, contact details and delivery addresses are provided at the time of placing the order.

The Company shall not be liable for losses arising from inaccurate, incomplete or misleading information furnished by the customer.

  1. Grievance Redressal

Any grievance relating to shipment, dispatch, transit or delivery may be submitted to the Company's Grievance Officer through the contact details provided on the Platform.

Such grievances shall be handled in accordance with the Company's Grievance Redressal Policy.

  1. Amendment of Policy

The Company reserves the right to modify, amend, update or replace this Shipping & Delivery Policy at any time without prior notice.

The revised Policy shall become effective immediately upon publication on the Platform.

  1. Governing Law and Jurisdiction

This Policy shall be governed by the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Puttur, Dakshina Kannada, Karnataka, subject to the rights available to consumers under applicable consumer protection laws.

  1. Contact Details

For any shipping or delivery related queries, customers may contact:

LUNEXA (Proprietorship Firm)

Address: Ground Floor, 1-793-7, Hiranya Sankeerna, Main Road, Puttur, Dakshina Kannada, Karnataka – 574201

Email: motoutility2015@gmail.com

Phone: +91 9481476074

Last Updated: June 2026